You will be charged as soon you place your order. Will I be charged now or when my items are dispatched? And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos. We love hearing from you and making sure that everything works as it should.Ĭall us for setup assistance and start enjoying the comfort and security of owning a Ring device. We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. I have problems installing my item / my item is defective Check your delivery confirmation for information on your courier and tracking number. If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. What happens if I'm not at home when the delivery arrives? Unfortunately, you will have to wait until the item is delivered and then return it for a full refund. After 45 minutes, cancellations are no longer possible as your order will already have been sent to our fulfilment centre. Follow the instructions above to return an item.įor purchases made after 31st December, 2021 you have 30 days from the date you received your device(s) to return the item(s) for a full refund.Ĭan I cancel my order / change a delivery address?Ĭall community support within 45 minutes of placing your order to cancel it or change the delivery address. You cannot remove items from an existing order, but you have until 31st January, 2022 to return the item for a full refund. You can call from within the UK 24/7 (local charges apply) to our support number 01727263045.Ĭan I add or remove items from an existing order? This lets you return the device(s) to us free of charge, as long as the return originates from the UK. To return your item, please contact community support to request a return label. You have 30 days from the date you received your device(s) to request a full refund with no questions asked. Choose "International" in the country selector at the footer of the page. Please be aware that import duties might apply as your order is sent from outside Europe. For all other countries, you may purchase in our international site.If you live in Denmark, Sweden, Finland, Norway and Iceland you can order from our Nordics site.If you live in Ireland or mainland Europe, you can order from our Euro site here.We only deliver to the UK ( except Guernsey, Alderney, Sark, Herm, Jersey) from this site. We usually deliver orders within 3-5 business days but as a result of COVID-19 measures, order processing and/or delivery times may be longer than normal. We usually deliver orders in 3-5 business days with DPD (parcels) and Royal Mail (envelopes).
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